Behind the clouds & apps of modern life, there is real infrastructure. Networks, compute and storage that make our digital world possible. Whether its making buildings smarter, controlling transportation systems, or the systems for essential communications and information technology systems – nothing works without the right physical and virtual infrastructure. In the 21st century knowledge and expertise in this area of technology Enterprise Architecture is rare. Too often customers engage directly with service providers and vendors, but they lack the knowledge necessary to provide the architectural guidance to these suppliers.
Our specialists sit between the users and the service providers and bridge the gap between business outcomes and technology solutions.
We do not do business design, data architecture or application development – we work exclusively behind the screen providing the specialist technical architecture expertise to make sure your IT projects go from design to build successfully.
Services for IT users
RFP Design and Selection
Our expert consultants work with you to produce Requests for Proposal (or Requests for Information) which will ensure you get maximum value from your IT supply chain. Unlike most IT consultants, we’ve spent as much time on the ‘sell-side’ as we have buying. This gives us unique insights into the marketplace to ensure that you buy-better! Our unique approach is to ensure ensure that requirements are translated from technical specifications to organisational outcomes.
IT Infrastructure Design
From the physical to the cloud, your IT infrastructure needs to be designed appropriately for your needs and matched to your budget. Our experts have spent over 20 years designing IT infrastructures including networks, data-centres, compute and storage environments, public & private clouds, phone systems and unified communications environments for organisations across the whole gamut of public and private sectors.
If you’re unsure how to shape your organisation in today’s highly technology integrated work environment, let us guide you. We can ensure that you maximize worker productivity and engagement with the correct balance of people, processes and systems to deliver maximum organisational performance. Smart EA is all about using the right technology the right way, and letting your people do what they do best to create value.
Services for IT service providers
If you’re anything like most service providers, your engineers don’t like to produce documentation! Good-news, we do! Let us help you prepare high-quality pre-sales documentation packages for both internal and external audiences. We’ll carefully adhere to your brand and style guidelines and deliver everything from long-form (Word) documentation to PowerPoint and Visio Diagrams (reference architecture).
Do you struggle to properly manage your products and services? Our experts have a unique ability to break-down even the most complex offerings into a standardized “product catalog” which you’ll be able to easily grow and maintain over time. Our help will give you a robust product management process (including governance) to fit your organisation. We’ll even create the necessary documentation along the way to ensure that when we’re gone all your people can simply keep things rolling.
As end-users get more clever in crafting their RFPs (at least our RFP customers sure are!) it’s increasingly difficult to create a differentiated response that highlights your unique strengths. Our experts have over 20-years of combined buying and selling experience with RFPs of all sizes and can help your bid stand-out. This starts with a deeply technical “solution design” which we’ll produce collaboratively with your people. The solution will then be worked into a beautifully crafted document together with your bid-team and we’ll author as much of the long-form response content as required to put you in the best position.